Terms of Use

Emerald Travel Services

Last updated: 11 November 2026

1. Introduction

Welcome to the official website of Emerald Travel Services, available at https://www.emeraldtravel.gr (the "Website").

These Terms of Use govern access to and use of the Website by visitors, individual travellers, travel agencies, business partners and other users.

By accessing and using the Website, you agree to comply with these Terms of Use. If you do not agree with these terms, please discontinue use of the Website.

These Terms of Use govern use of the Website and do not replace the specific contractual terms applicable to travel services.

2. Company Information

The Website is operated by:

Legal Entity: ΡΟΖΑΝΑ ΝΤΑΤΟ ΜΟΝΟΠΡΟΣΩΠΗ ΕΤΑΙΡΕΙΑ ΠΕΡΙΟΡΙΣΜΕΝΗΣ ΕΥΘΥΝΗΣ

Trading Name: Emerald Travel Services

Registered Address: 48 Ioannou Liosi Street, Acharnes, 13679, Attica, Greece

VAT Number: EL800383278

Email: rosanna@emeraldtravel.gr

Telephone: +30 210 7244 471

Website: https://www.emeraldtravel.gr

Emerald Travel Services operates in the tourism sector, providing travel planning and destination-related services in Greece.

3. Website Purpose and Services

The Website provides information about travel-related services, which may include:

• Accommodation arrangements

• Airport and private transfers

• Tours and excursions

• Tailor-made travel itineraries

• Destination management services

• Travel arrangements for individual travellers and groups

• Business-to-business services for travel agencies and tour operators

The information provided on the Website is intended to help visitors learn about our services and contact us regarding their travel requirements.

4. Enquiries and Reservations

Visitors may contact Emerald Travel Services through the Website, email or telephone to request information, quotations or travel arrangements.

Submitting an enquiry does not automatically constitute a confirmed reservation or create a binding contract.

A reservation becomes binding only when it has been expressly confirmed in accordance with the applicable booking or service agreement.

Availability, prices, itineraries, inclusions, exclusions and cancellation conditions are communicated as part of the relevant quotation or booking process.

Additional Booking Terms and Conditions may apply to reservations made by individual travellers.

Separate contractual agreements may apply to travel agencies and other business partners.

5. Prices and Payments

Unless expressly stated otherwise, prices displayed or communicated through the Website are indicative and may be subject to availability, seasonal variations and specific service requirements.

The Website does not currently provide online payment processing or collect payment card details.

Where payment is required for travel services, the applicable payment arrangements, deadlines and conditions will be communicated separately as part of the quotation, booking confirmation or contractual agreement.

No payment obligation arises merely from browsing the Website or submitting a general enquiry.

6. Accuracy of Information

Emerald Travel Services makes reasonable efforts to ensure that information published on the Website is accurate, clear and up to date.

However, travel information, service descriptions, availability and other content may change.

We reserve the right to correct typographical errors, update information and modify Website content where necessary.

Any material change affecting an existing confirmed booking will be handled in accordance with the applicable contract and mandatory legal requirements.

7. Website Use

Users agree to use the Website lawfully and responsibly.

Users must not:

• Use the Website for unlawful, fraudulent or misleading activities.

• Attempt to gain unauthorised access to the Website or its systems.

• Introduce malicious software, viruses or harmful code.

• Interfere with Website security or functionality.

• Copy or commercially exploit Website content without permission.

• Submit false, misleading or unlawful information through contact forms or other interactive features.

We may take appropriate action to protect the Website and its users where unlawful or abusive activity is identified.

8. Intellectual Property

Unless otherwise indicated, the Website's original text, design, branding, graphics and other protected content are owned by Emerald Travel Services or used under appropriate licences.

Photographs, logos, software and other materials belonging to third parties remain subject to their respective intellectual property rights.

Visitors may access Website content for personal, informational and legitimate business purposes.

Unauthorised commercial reproduction, distribution or modification of protected content is prohibited, except where permitted by law.

9. Third-Party Services and External Links

The Website may contain links to third-party websites or integrate services provided by external technology companies.

These may include accommodation providers, transportation operators, accessibility tools, customer testimonial applications and other service providers.

We do not control independent third-party websites or their privacy practices.

Links to external websites do not necessarily constitute an endorsement of their content.

Where a third party supplies services as part of a travel arrangement, the respective responsibilities and applicable terms will be determined by the relevant booking or service agreement and mandatory law.

10. Customer Reviews and Testimonials

The Website may display customer reviews or testimonials relating to travel experiences and services.

Where visitors are permitted to submit testimonials, they must ensure that their submissions are truthful, lawful and do not infringe the rights of others.

By submitting a testimonial for publication, the contributor grants Emerald Travel Services a non-exclusive permission to display the submitted content on the Website, to the extent permitted by applicable law.

We reserve the right to moderate or remove unlawful, abusive, misleading or inappropriate submissions.

Personal data submitted through testimonial features will be processed in accordance with our Privacy Policy.

Nothing in this section restricts lawful consumer reviews or rights protected by applicable legislation.

11. Data Protection and Cookies

Emerald Travel Services respects the privacy and personal data of Website users.

Personal data is processed in accordance with applicable data protection legislation, including Regulation (EU) 2016/679 (GDPR).

For further information, please consult our:

Privacy Policy: https://www.emeraldtravel.gr/privacy-policy

Cookie Policy: https://www.emeraldtravel.gr/cookie-policy

Visitors may manage optional cookies through the consent-management mechanism available on the Website.

12. Website Availability and Technical Limitations

We make reasonable efforts to maintain the Website's availability and functionality.

However, uninterrupted or error-free operation cannot be guaranteed.

The Website may be temporarily unavailable due to maintenance, technical issues, service interruptions or circumstances beyond our reasonable control.

We may update, modify or discontinue Website features where reasonably necessary.

13. Liability

Emerald Travel Services is responsible for its obligations to the extent provided by applicable law.

We are not responsible for losses caused solely by a user's unlawful use of the Website or by circumstances for which we are not legally liable.

Nothing in these Terms of Use excludes or restricts liability that cannot lawfully be excluded, including liability arising from fraud, wilful misconduct or mandatory consumer protection provisions.

Where Emerald Travel Services acts as an organiser or retailer of a package travel arrangement, the relevant statutory obligations and traveller protections apply regardless of these Website Terms of Use.

14. Travel Services and Consumer Rights

Where individual travellers purchase travel services, applicable consumer protection legislation remains in force.

Where a travel arrangement qualifies as a package within the meaning of the applicable Greek and European legislation, the relevant mandatory information requirements, traveller rights and organiser obligations shall apply.

Specific cancellation, amendment and refund conditions will be communicated before the conclusion of the relevant travel contract.

Any statutory rights that cannot be excluded or restricted by agreement remain unaffected.

15. Business-to-Business Relationships

Travel agencies, tour operators and other professional partners may enter into separate agreements with Emerald Travel Services.

Such agreements may regulate rates, availability, payment arrangements, service obligations, cancellations, responsibilities and dispute resolution.

In the event of a conflict between these general Website Terms of Use and an applicable individually negotiated B2B agreement, the specific agreement shall prevail to the extent permitted by law.

16. Changes to These Terms

Emerald Travel Services may revise these Terms of Use from time to time to reflect changes in Website functionality, business operations or applicable legislation.

The latest version will be published on this page with the relevant revision date.

Changes to Website Terms of Use do not retrospectively modify existing travel contracts unless permitted by the applicable agreement and law.

17. Applicable Law and Dispute Resolution

These Terms of Use are governed by Greek law.

Any dispute arising from the use of the Website shall be handled in accordance with applicable Greek and European legislation.

Where consumers are involved, mandatory consumer protection rules, including applicable rules on jurisdiction and access to legal remedies, remain unaffected.

Visitors are encouraged to contact Emerald Travel Services first to seek an amicable resolution of any complaint.

18. Contact Information

For questions concerning these Terms of Use, please contact:

Emerald Travel Services

48 Ioannou Liosi Street
Acharnes, 13679
Attica, Greece

Email: rosanna@emeraldtravel.gr

Telephone: +30 210 7244 471

Website: https://www.emeraldtravel.gr